Refund Policy

This policy applies to Bepchan 30-Day Access, priced at $2.99 USD for a 30-day membership covering supported Japanese online games on Windows x64. It is a one-time purchase with no automatic renewal and uses redemption-code activation. There is no recurring subscription to cancel. Membership adds 30 consecutive 24-hour periods from the later of redemption and your existing expiry, and time continues while offline.

You may request a full refund within 14 calendar days after purchase if your redemption code has not been redeemed. You do not need to give a reason. Submit your request within that period and leave the code unredeemed while the refund is processed.

Verified duplicate or incorrect charges are refunded in full. Send your order reference or receipt and identify the charge so the transaction can be checked.

If you paid but did not receive a valid redemption code, contact support. We first arrange a replacement code or correct the delivery or activation issue. If valid code delivery cannot be completed, we provide a full refund. This process does not limit any refund or withdrawal right available under applicable law.

Once a code has been redeemed, we do not normally offer a voluntary refund solely because you changed your mind. This does not exclude remedies for a material service fault, a service that does not match its description, an unfulfilled service commitment, or any refund or withdrawal right provided by applicable law.

Redeeming a code does not by itself waive your statutory rights. Any rules concerning early service performance, required consent, acknowledgement or the exercise of a withdrawal right are applied under the consumer-protection law governing the transaction. Nothing in this policy removes rights or remedies that cannot lawfully be excluded.

Email [email protected] from your account or purchase email address. Include your order reference or receipt, purchase date, the affected Bepchan account and whether the code has been redeemed. For billing, delivery or service issues, describe the problem so we can investigate; no reason is required for an eligible unredeemed-code refund within 14 calendar days. Do not send full card details, passwords or unused redemption codes.

We aim to send an initial reply within 3 business days. This is a support response target, not a promise that refunded money will reach your account within 3 days. Any shorter deadline required by applicable law continues to apply.

The merchant of record shown at checkout processes refunds through its official procedure, normally to the original payment method. You may also use the buyer-support or refund process identified on your receipt. The time for funds to appear depends on the payment provider and your bank. Applicable statutory refund deadlines remain unaffected.